Privacy Policy

PRIVACY POLICY

This document is a Privacy Notice which describes how we collect and use personal information about you during and after your business relationship with us. Brazilian Wine House is committed to protecting the privacy and security of your personal information. By using our services, you consent to the processing described therein and warrant that all data provided by you is correct.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

As stated above, we are committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, in accordance with the General Data Protection Regulation (EU) 2016/679 of 25 May 2018 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

Who is responsible for processing your personal data

Identity: Brazilian Wine House
Address: Woelse Donk, 36 Gorinchem – The Netherlands
Telephone: +31 (0) 88 030 5020
E-mail: info@brazilianwinehouse.com

How is your personal information collected

We typically collect personal information about you through our client take-on process, either directly from you as you place your product orders with us or from a third-party advisor. We may collect additional personal information in the course of our business relationship with you. You will, at all times, remain informed of any additional information stored about you.

For what purpose we use the collected information

We will only ever use your personal information when the law permits or compels us. Most commonly, we will use your personal information in the following circumstances:
• To manage the registration of users, verification of identity in order to control the development and fulfilment of the contractual relationship with you by the means of providing services of on-line sales of the products offered through the website https://www.brazilianwinehouse.com.
• Where it is necessary to execute any condition of the contract we have entered into with you: manage complaints, response to queries.
• To send commercial communications about our products and services.
• To use for, analyze and improve, the services offered on our Website/Webshop, e.g. to provide you with the most user-friendly navigation experience.
• To comply with legal obligations such as those derived from tax regulations and the prevention of money laundering.
Where we propose using your personal information for any other uses we will ensure to notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

What information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, store, and use the following categories of personal information about you:
• Basic information required for registration and processing of online sales such as name, date of birth, nationality, title, addresses, telephone numbers, and personal email addresses.
• Additional contact information: Business name and address, tax identification number
• Information on transactions, as well as invoicing and delivery addresses
By entering your details in the fields requested, you enable us to provide you with the services you select.

When we may contact you

We may contact you:
• in relation to the order you have placed on the Website/Webshop to ensure that we can deliver the products to you
• where you have opted to receive further correspondence
We won’t contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes by opting in to our newsletter.

Will your personal information be shared with anyone else

We will keep your information strictly confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) where it is in connection with the services provided by us.
Without prejudice to the above, personal data will be accessible to those third parties to whom Brazilian Wine House has entrusted a service in their capacity as data processors (e.g. technical and IT support providers), both with regard to the operation of the business and the administration of Brazilian Wine House. Brazilian Wine House shall enter into written agreements with the third parties participating in the provision of the services, which shall include the safeguards and guarantees required by the GDPR.

Data retention

We will retain your personal information for as long as necessary to fulfil the purposes we collected it for. The length of time we retain your personal information depends on:
• The purposes for which we process your personal data.
• Any legal or regulatory requirement we may have to meet.
For instance, we must be able to respond to any concerns you may have, even if you are no longer a client. We have retention policies in place that govern the destruction of personal information.
Under strictly necessary circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Once your business relationship with us has ended we will retain and securely destroy your personal information in accordance with our data retention policy and applicable laws and regulations.

WEB browser and the use of cookies

Our Website/Webshop may also use “cookies” and collect IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet, used to identify the location of users, the number of visits from different countries and also to block disruptive use).
We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience.
We use the following type of cookies on our website:
• Functional cookies: like session and login cookies to collect session and login information
• Anonymized Analytic cookies: to obtain information regarding the visits to our website, number of visitors, popular pages and topics. In this way we can adjust our communication and information to the needs of our visitors. We cannot see who visits our sites or from which personal device the visit has taken place.
When you visit our website, we inform you about the use of cookies. By continuing to use our website you accept its use. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.This information is not used to develop a personal profile of you and the log files are regularly purged.
For more information about using, managing and deleting cookies for each electronic device, we invite you to consult the following link (in Dutch):
https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies

What are your rights when you provide us with your data?

Everyone has the right to obtain information about whether or not Brazilian Wine House is processing personal data concerning them.
Data subjects have the right to access their personal data, as well as the right to request the rectification of inaccurate data (and to complete those that are insufficient), to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected and to request its portability.
In certain circumstances, data subjects may request that their data be limited in their processing, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, Brazilian Wine House will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You may exercise your rights by sending an e-mail to info@brazilianwinehouse.com, duly identifying yourself and indicating the specific right you wish to exercise.
If you have given your consent for any specific purpose, you are entitled to withdraw the consent given at any time, without this affecting the lawfulness of the processing based on the consent given prior to its withdrawal.
In the event that you feel your rights have been infringed with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you may file a complaint with the competent Data Protection supervisory authority (in The Netherlands: Autoriteit Persoonsgegevens: https://autoriteitpersoonsgegevens.nl/nl)

Data security

Brazilian Wine House treats the data confidentially and adopts the appropriate technical and organizational measures to guarantee the appropriate level of security for the processing, in compliance with the requirements of the GDPR, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights and other applicable regulations on data protection.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Nevertheless, it cannot guarantee the absolute invulnerability of the systems, therefore, and to the maximum extent permitted by the applicable legislation, it does not assume any responsibility for damages derived from alterations that third parties may cause in the computer systems, electronic documents or files of the user. If you choose to leave our web site through links to web sites that do not belong to our entity, Brazilian Wine House shall not be responsible for the privacy policies of those web sites or for the cookies that they may store in the user’s computer.

Your duty to inform us changes

We are committed to retaining the accuracy of your personal information for as long as it is being used for the purposes set out in the policy, and provided that you keep us up to date. Prompt notification of any changes, such as your address, email address or telephone number, will help us provide you with the best possible service.
You are entitled to request a record of all information stored regarding you on our servers. We shall attend to your request within 3 days and provide you will all data stored by us. Should you discover, upon review of your personal information, that amendments are required, please advise us immediately. We will make our best efforts to advise others of any important amendments to your personal information that we may have released to them.

Changes to this Privacy Policy

We reserve the right to update this Privacy Notice at any time so you may want to check it each time you submit personal information to the Brazilian Wine House Website/Webshop. We may provide you with a new Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Last update: 01 Juli 2022